Salesforce Admin

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

We are seeking a highly skilled Salesforce Administrator to manage and optimize our Salesforce platform as part of our RevOps (Revenue Operations) team. You will be responsible for customizing Salesforce to meet our company’s evolving needs, providing day-to-day user support, and implementing solutions to improve workflows and reporting. Your role will be critical in ensuring the smooth integration of Salesforce with our sales, marketing, and service teams while maintaining data security and integrity, which is vital for a cybersecurity company.

The Rev Ops team at HUMAN is like the Avengers, except instead of battling alien invasions, we wrestle with modern sales tools ensuring they integrate seamlessly with one another. We bridge the gap between sales, marketing, and customer success, making sure the needs of everyone are met in a scalable and sustainable manner. Our secret weapon in doing all this? The people on our team. Amidst the chaos, we ensure we communicate well with one another, accomplishing our mission while not losing sight of how important it is to celebrate wins and face challenges as a unified team.

Who you are:

• 3+ years of Salesforce Administration experience (Salesforce Administrator certification preferred).
• Experience in a B2B SaaS environment, preferably in cybersecurity or software.
• Strong understanding of Salesforce best practices, including security controls and data privacy, essential for a cybersecurity context.
• Proficiency in creating custom objects, workflows, validation rules, and reports.
• Experience with Salesforce integrations with third-party tools (e.g., marketing automation, analytics).Knowledge of data security and privacy best practices, with a focus on compliance within the Salesforce platform.
• Strong communication skills, with the ability to translate technical Salesforce concepts to non-technical stakeholders.
• Experience with Agile methodology is a plus.
• Familiarity with Salesforce Communities, Hubspot, and Service CloudExperience in Salesforce CPQ (Configure, Price, Quote) or Revenue Cloud.Working knowledge of APIs and other integrations between Salesforce and external systems.

What you'll be doing:

• Manage and maintain Salesforce platform for the entire organization, ensuring smooth operation, high performance, and data integrity.  

• Customize Salesforce fields, objects, record types, page layouts, and workflows to support key business processes.

• Create and manage reports and dashboards to track KPIs and support decision-making for the sales, marketing, and customer success teams.

• Ensure security compliance, configuring user profiles, roles, and permission sets to align with company data protection standards.

• Integrate Salesforce with other platforms and tools, such as marketing automation, customer support, and business analytics systems.

• Conduct regular system audits and prepare for upgrades while ensuring data quality and security in line with cybersecurity best practices.

• Troubleshoot and resolve user issues, providing first-line support and training to team members to maximize Salesforce usage and efficiency.

• Stay updated on Salesforce releases and innovations, recommending and implementing best practices and new features that benefit the company.

The base pay range for this position is $70,000- $110,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development, and a one time home office setup stipend. We also offer weekly lunches, dedicated time off, no-meeting Fridays (for our U.S. and Intl. based HUMANs), HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.