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Salesforce Administrator

ABM

Full-Time

In-Office

Cumming, Georgia

$82,000

We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Junior Salesforce Administrator should be comfortable interacting with users and enjoy learning new business processes in order to translate them into technical solutions. The Junior Salesforce Administrator will work alongside Senior Salesforce Administrators. There will be the opportunity to shadow more experienced members of the team as you work towards Salesforce certifications.

Pay: $57,400-$82,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit:

https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf

Responsibilities

  • Offer first-level support to Sales Cloud users through Salesforce cases, troubleshooting issues and promptly resolving basic user tickets.
  • Develop and maintain reports and dashboards to provide actionable insights.
  • Utilize Process Builder, Workflow, and Flow to automate business processes and streamline workflows within Salesforce.
  • Assist in ongoing projects and implementations related to Salesforce customization, enhancements, and integrations.
  • Ensure data integrity by managing record types, profiles, and role hierarchy.
  • Perform data maintenance tasks such as data cleansing, de-duplication, and data migration as needed.
  • Collaborate with other administrators and often work with different technical teams to implement new features and enhancements.
  • Assist in user training and documentation to promote effective utilization of Salesforce capabilities.
  • Assist in the development and execution of test plans for system changes and new implementations.

Required Knowledge, Skills, and Abilities

  • Salesforce Administrator certification (ADM 201)

  • You have 1-3 years of experience in a Salesforce support role

  • You are proficient in comprehending business requirements and aligning them with Salesforce solutions

  • You have a strong understanding of the platform and can assist in the configuration and customization of Salesforce Objects, Fields, Page Layouts, Record Types, Validation Rules, and familiarity using Automation Tools, primarily Flow Builder

  • You are proficient in Salesforce Reporting and Dashboard creation

  • You understand record types, profiles, and role hierarchy

  • You have the ability to troubleshoot and communicate technical solutions to non-technical team members who are experiencing issues

Bonus

  • Any extra Salesforce Certifications.
  • You have CPQ experience.
  • You have Field Service Lightning experience.
  • Familiarity with data import tools such as Data Loader IO.
  • Basic knowledge of Apex, Visualforce, and/or Lightning Components
  • Familiarity with Experience Cloud (Formerly known as “Communities”)