Salesforce Administrator

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

This is a Salesforce administrator role:

• Proactively gather feedback from users to continually improve user experience

• Collaborate with cross functional teams to define use cases and rollout plans

• Assist sales management in defining and monitoring processes for trends and team analysis

• Provide group and/or one-one training for new and existing users, including best practice documentation

• Manage Salesforce roles, profiles, pick lists, sharing rules, hierarchies, and territories especially as environment and business evolves to include more cross functional teams

• Configure the proper page layout, record types, custom objects and flows and to support vital business functions

• Define and create reports and dashboard for both Sales and Service teams

• Responsible for SF environment management, including sandboxes and batch process upgrades without interruption to users

• Salesforce systems for optimized integrations

• Monitor and improve data quality and integrity

• Primary contact for business unit support issues

Required Qualifications:

• HS Diploma or GED 

• 3+ years of Salesforce administration experience

• 1+ years of experience working with Microsoft Office Suite

Preferred Qualifications:

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s Degree

• Excellent written and verbal communication skills

• Must be able to multitask – be able to work on multiple tasks/ projects at one time

• Strong ability to problem-solve

• Able to build and foster a strong and proactive team environment

• Must be well organized and excellent time management skills

• Strong technical aptitude, project management and data analysis skills

• Superior time management and organizational skills; ability to work with limited supervision

• Strong cross functional relationships that support and moves projects to closure

• Customer focused, process oriented, creative thinker

• Knowledge of LinkedIn Sales Navigator, ZoomInfo, Hubspot, and/or Compliance Quest

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