Salesforce Administrator

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. 

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. 

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management.  In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. 

Today, Nerdio is used in over 50 countries by more than 5,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. 

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

As a Salesforce Administrator at Nerdio, you will be responsible for managing and optimizing our Salesforce environment to ensure it meets the needs of our organization. You will work closely with various departments to understand their requirements, implement solutions, and provide ongoing support. Your role will be crucial in enhancing our CRM capabilities and driving efficiency across the organization. The candidate should be comfortable working with leaders of sales and marketing organizations, working with them to help make decisions that drive growth, and requires the desire to dig in and gain intimate knowledge of the business to be successful. You'll be required to juggle differing priorities and have the ability to execute against them in an efficient manner. And you'll be working with just about every business unit at Nerdio, from Sales and Marketing to HR and Finance, so being organized and process driven will be key.

Ultimately this role is about being a team player to the RevOps team, to the leaders your supporting, and to the broader groups that you will be interacting with. It will require you to be dynamic and fun with an open mind to innovation. We don't have "a way" of doing things and are open to new and creative ideas that can help Nerdio grow!

What you'll do

• Salesforce Management: Administer and maintain the Salesforce platform, including user management, data integrity, security settings, and system configurations.

• Customization: Customize Salesforce objects, fields, workflows, reports, and dashboards to meet business requirements and improve processes.

• User Support: Provide training and support to Salesforce users, troubleshoot issues, and address user concerns.

• Data Management: Oversee data import, export, and migration processes. Ensure data quality and accuracy through regular audits and updates.

• Reports and Dashboards: Design and develop reports and dashboards to provide actionable insights and support data-driven decision-making.

• Process Improvement: Identify opportunities for process improvements and automation within Salesforce and implement solutions to enhance operational efficiency.

• Integration: Collaborate with IT and other teams across sales, marketing, and finance to integrate Salesforce with other systems and tools used by the organization.

• Documentation: Maintain detailed documentation of system configurations, processes, and best practices. Ensure compliance with organizational policies and industry standards.

• Staying Current: Keep up-to-date with Salesforce releases, new features, and best practices. Recommend and implement upgrades and new functionalities.

Qualifications

• Experience: 3+ years as a proven experience as a Salesforce Administrator, including hands-on experience with Salesforce Lightning.

• Skills: Strong understanding of Salesforce functionalities, including but not limited to, custom objects, workflows, reports, and dashboards. Proficiency in Salesforce configuration and customization.

• Technical Knowledge: Familiarity with Salesforce integration tools and APIs. Basic understanding of data management and security best practices.

• Problem-Solving: Excellent problem-solving skills with the ability to troubleshoot issues and implement effective solutions.

• Communication: Strong communication skills with the ability to interact effectively with users at all levels of the organization.

• Attention to Detail: High level of accuracy and attention to detail in managing Salesforce configurations and data.

• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.