Senior Salesforce Administrator/Configuration Manager

The University of Texas at Austin

Full-Time

In-Office

Austin, Texas

$98,000

About The University of Texas at Austin

What starts here changes the world.

The University of Texas at Austin, founded in 1883, ranks among the 40 best universities in the world with top national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the University fosters positive social change, technological advancement, and economic progress showing the world that change really does start here.

Following our 10-year strategic plan, UT will become the world’s highest-impact public research university, unleashing knowledge, opportunity and innovation from the heart of Texas.

Learn more about UT’s mission and values, leadership and Change Starts Here strategic plan.

Why Join Texas Development?

The University of Texas at Austin is on the front lines of the future: sparking the imagination, driving discovery and transforming lives. And it’s only possible because generous supporters believe in the power and promise of our state’s flagship university to change the world.

Together, through one of the largest fundraising efforts in our state’s history, we will support our people, amplify the unmatched potential of our place, and lead innovation through world-changing pursuits. With nearly $5 billion raised over the past six years, Texas Development is quickly becoming one of the best fundraising programs in higher education.

Texas Development is a dynamic community of more than 450 fundraising professionals across the Forty Acres. We strive to reach the highest levels of achievement and success in all that we do by creating meaningful and powerful experiences for our donors.

Join us and change the world.

Benefits

The University provides a competitive benefits package that includes insurance and retirement benefits in addition to other programs and services.

Texas Development supports growth by offering professional development opportunities that help every team member accomplish their goals, enrich their skillset and deepen their engagement with UT.

Purpose

Reporting to the Sr. IT Manager of Applications Support, Advancement Data Operations, the Senior Salesforce Administrator will join ADO’s growing Salesforce and applications support team to help drive and execute the design, enhancement, and configuration of TEXAS Development’s new Salesforce-based CRM. This role will serve as the lead ADO resource in providing consultancy and apply best practices based on industry experience.

Responsibilities

Serve as a lead systems administrator for ADO’s Salesforce-based ecosystem. Take ownership of all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, etc.
Execute salesforce configuration changes, such as Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration etc.
Provision and manage Salesforce environments
Execute and address system errors and user enhancements
Review, prioritize, and oversee the resolution of outstanding configuration decisions as identified by project leads
Assist with technical design and data mapping efforts by eliciting user requirements, documenting user stories, and communicating with both internal and external subject matter experts and data stewards
Monitor Salesforce Product Releases each cycle to proactively prioritize required changes based on assessed impact to managed functionality, including both deprecations, updates, and enhancements.
In partnership with Senior Application Support Specialist, manage and monitor new security enhancement requests, including requests for new permission sets, permission set groups, public groups, and sharing rules while keeping in alignment with the overall organizational security policies
Working alongside our custom development team, manage our overall native Salesforce Automation strategy. Create automations by designing and developing flow patterns, approval processes, and validation rules from a holistic, object-centric approach.
Assess and provide recommendations for future-facing solutions – both vendor-provided and custom developed – as part of ADO’s mission to provide best in class advancement services for standards and process improvements for developers, app builders, and administrators.
Serve as a deployment manager as a lead resource for configuration and code migration. Participate in design and testing activities for the purpose of Business Unit acceptance and package deployment.
Documents system requirements and business process workflows.
Design and configure Salesforce UI to meet business requirements

Required Qualifications

Bachelor’s degree
5+ years of professional experience as a Salesforce Administrator, Business Analyst, or serving in a Salesforce administration capacity
3+ years of professional experience with developing and managing configuration migration using commonly established deployment patterns
Expert level understanding of the core Salesforce platform (Sales Cloud, Service Cloud, Community Cloud) with functional knowledge of the entire product suite, including Marketing Cloud, Integration Cloud, and App Cloud
Experience integrating Salesforce with third party solutions, including AppExchange apps and external APIs, platform constraints, including API limitations and governor limits
Demonstrated ability to collaborate with individuals with varying skills and from different parts and levels within a complex organization
Demonstrated ability to manage expectations, prioritize work, and partner with functional and technical stakeholders to achieve project goals or business needs
Ability to provide coaching, technical mentoring, guidance, and feedback to peers and junior teammates and communicate complex technical solutions to non-technical team members and customers
Demonstrated ability to organize complex tasks into manageable and measurable work
Self-directed and dedicated to working as a member of a collaborative team
Excellent problem-solving skills

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Familiarity with fundraising and development terminology and related business processes
Salesforce Advanced Administrator and/or Platform App Builder certification
Secondary Certifications or experience with supporting products like Flosum/Copado, OwnBackup, Splunk, Tableau CRM / Event Monitoring, SF Maps, etc.
5+ years of professional experience with developing and managing configuration migration using commonly established deployment patterns. This includes a strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
7+ years of Salesforce administration or business analysis experience
Knowledge of PCI DSS and HIPAA compliance standards and best practices.
Master’s degree or higher

Salary Range

$98,000+ depending on qualifications

Required Materials

Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.